Introduction
Rainwater Doctor Ltd ("we", "our", "us") is committed to protecting and respecting your privacy. This policy explains how we collect, use, store, and share your personal data when you interact with our website, services, and communications. It applies to all users of our website and services, including visitors, clients, partners, and job applicants.
We are registered with the Information Commissioner's Office (ICO) as a data controller under the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. Our ICO registration number is available on request. If you have any questions about this policy or our data protection practices, please contact our Data Protection Officer at dpo@rainwaterdoctor.co.uk.
Information We Collect
We collect information you provide directly to us when you use our website, complete forms, contact us by phone or email, or engage our services. This information may include your name, postal address, email address, telephone number, property details, and any other information you choose to share with us.
When you visit our website, we automatically collect certain information about your device and browsing behaviour. This includes your IP address, browser type and version, operating system, referring website, pages viewed, and the date and time of your visit. We use cookies and similar tracking technologies to collect this information, as described in our Cookie Policy.
How We Use Your Information
We use your personal information for the following purposes: to provide and manage our services, including consultation, design, installation, and maintenance of rainwater harvesting and water management systems; to communicate with you about your enquiries, quotes, projects, and service requests; to send you information about our products, services, and promotions that may be of interest to you, where you have consented to receive such communications; to improve our website, products, and services through analysis of usage patterns and customer feedback; to comply with legal and regulatory obligations, including health and safety requirements, contract documentation, and financial record keeping; and to process job applications and manage our recruitment processes.
Legal Basis for Processing
We process your personal information on the following legal bases: contract performance, where processing is necessary to fulfil a contract with you or to take steps at your request before entering into a contract; legitimate interests, where processing is necessary for our legitimate interests or those of a third party, provided your interests and fundamental rights do not override those interests; and consent, where you have given clear consent for us to process your personal data for a specific purpose. You have the right to withdraw consent at any time.
Information Sharing
We do not sell your personal information to third parties. We may share your information with trusted third-party service providers who assist us in operating our business and providing services to you, including payment processors, IT service providers, marketing platforms, and professional advisers such as accountants and lawyers. These third parties are contractually obligated to protect your information and use it only for the purposes we specify.
We may also share your information when required by law, such as in response to a court order or regulatory requirement, or when we believe disclosure is necessary to protect our rights, property, or safety, or the rights, property, or safety of others.
Data Retention
We retain your personal information only for as long as necessary to fulfil the purposes for which it was collected, including to satisfy any legal, accounting, or reporting requirements. For client records, we typically retain information for the duration of our relationship plus six years after the relationship ends, to comply with legal obligations and to address any disputes that may arise.
Website usage data collected through analytics tools is retained for a maximum of 26 months. Marketing preferences are retained until you withdraw consent or request deletion. Job application data is retained for 12 months after the recruitment process concludes.
Your Rights
Under UK data protection law, you have the following rights regarding your personal information: the right to be informed about how we use your data; the right to access the personal data we hold about you; the right to request correction of inaccurate or incomplete data; the right to request deletion of your data in certain circumstances; the right to restrict processing of your data in certain circumstances; the right to data portability, allowing you to obtain and reuse your data for your own purposes; the right to object to processing based on legitimate interests or for direct marketing; and rights relating to automated decision-making and profiling.
To exercise any of these rights, please contact our Data Protection Officer at dpo@rainwaterdoctor.co.uk. We will respond to your request within one month. If you are not satisfied with our response, you have the right to make a complaint to the Information Commissioner's Office at ico.org.uk.
Data Security
We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. These measures include encryption of data in transit and at rest, access controls and authentication procedures, regular security assessments and penetration testing, staff training on data protection, and incident response procedures.
While we take every reasonable precaution to protect your information, no method of electronic storage or transmission is completely secure. We cannot guarantee absolute security but will notify you and the relevant authorities of any data breach that poses a risk to your rights and freedoms within 72 hours of becoming aware of it.
Cookies
Our website uses cookies and similar tracking technologies to enhance your browsing experience, analyse website traffic, and understand where our visitors come from. Cookies are small text files stored on your device by your web browser. We use both session cookies, which expire when you close your browser, and persistent cookies, which remain on your device until they expire or are deleted.
You can control cookies through your browser settings. Most browsers allow you to block or delete cookies, although this may affect the functionality of our website. We also provide a cookie consent tool on our website that allows you to manage your cookie preferences. Essential cookies required for the website to function cannot be disabled.
We use the following categories of cookies: essential cookies required for website functionality, analytics cookies that help us understand how visitors use our website, and marketing cookies that track your browsing habits to deliver targeted advertising.
Third-Party Links
Our website may contain links to third-party websites, plug-ins, and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy practices. We encourage you to read the privacy policy of every website you visit.
International Transfers
Your personal information is primarily stored and processed within the UK and European Economic Area. Where we use third-party service providers that may transfer data outside these areas, we ensure that appropriate safeguards are in place, such as standard contractual clauses approved by the European Commission or the UK Information Commissioner's Office, or transfers to countries that have been deemed to provide adequate data protection.
Changes to This Policy
We may update this privacy policy from time to time to reflect changes in our practices, legal requirements, or operational needs. We will notify you of any material changes by posting the updated policy on our website and, where appropriate, by email. We encourage you to review this policy periodically to stay informed about how we protect your information.
Contact Us
If you have any questions, concerns, or requests regarding this privacy policy or our data protection practices, please contact us at:
Data Protection Officer, Rainwater Doctor Ltd, 123 Water Way, London, UK. Email: dpo@rainwaterdoctor.co.uk. Phone: +44 20 1234 5678.
You also have the right to make a complaint to the Information Commissioner's Office (ICO), the UK supervisory authority for data protection issues. The ICO's contact details are available at ico.org.uk.
Cookie Policy
This Cookie Policy explains how Rainwater Doctor Ltd uses cookies and similar technologies on our website. We use cookies to improve your browsing experience, analyse website traffic, and deliver relevant content. By continuing to use our website, you consent to the use of cookies as described in this policy.
Essential Cookies: These cookies are necessary for the website to function properly. They enable basic functions such as page navigation, form submission, and access to secure areas of the website. The website cannot function properly without these cookies. Essential cookies do not collect information that could be used for marketing purposes and do not track your browsing activity on other websites.
Analytics Cookies: We use analytics cookies to understand how visitors interact with our website, which helps us improve the user experience. These cookies collect information about which pages are visited most frequently, how visitors navigate between pages, and whether visitors encounter errors. The information collected is aggregated and anonymised. We use Google Analytics as our analytics provider. Google Analytics cookies collect information such as your IP address (anonymised), browser type, device type, pages visited, and time spent on the website.
Marketing Cookies: Marketing cookies are used to track visitors across websites to display relevant advertisements. They may be set by our advertising partners to build a profile of your interests and show you relevant adverts on other sites. We use these cookies to measure the effectiveness of our marketing campaigns and to ensure that the advertising you see is relevant to your interests.
Managing Cookies: You can manage your cookie preferences through our cookie consent tool, which appears when you first visit our website. You can also adjust your browser settings to block or delete cookies. Please note that blocking essential cookies may affect the functionality of our website. Most web browsers allow you to control cookies through their settings. Instructions for managing cookies in common browsers can be found in the browser's help documentation.